Privacy Policy – Arcane VR Curaçao

Version 1.0 — Last updated: January 2025
This Privacy Policy is written in English for international visitors and applies to all online and onsite interactions with Arcane VR.

1. Introduction

Arcane VR Curaçao B.V. (“Arcane VR”, “we”, “us”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal data when you:

  • visit our website

  • make an online booking

  • contact us via WhatsApp, email or phone

  • visit our VR venue at Eden Mall

  • participate in VR sessions or events

  • use any of our services

By visiting our website or using our services, you agree to the terms of this Privacy Policy.

2. Who we are

Arcane VR Curaçao B.V.
Eden Mall – Caracasbaaiweg 280 21h
Curaçao

If you have questions about privacy or this policy, you can contact us at:
📧 info@arcanevr.com
📱 Call: +5999 698 8144

3. Personal data we collect

We collect personal data only when necessary to provide our services.

3.1 Data you provide directly

  • Name

  • Email address

  • Phone number

  • Age (for age-restricted VR experiences)

  • Booking details (date, time, number of players, group information)

  • Payment details (handled securely by third-party payment processors)

  • Messages sent via WhatsApp, email or contact forms

  • Any medical information you voluntarily share (optional, e.g. epilepsy concerns)

3.2 Data automatically collected

When you visit our website:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on the site

  • Cookies (only functional + analytics; no invasive tracking)

3.3 Photos and videos

Arcane VR may take photos or short videos during events or sessions for:

  • social media

  • website content

  • promotional purposes

We always respect your privacy.
If you prefer not to appear in photos, simply inform our staff.

4. Why we collect your data (legal purposes)

We use your data for:

4.1 Service delivery

  • Processing bookings

  • Managing VR sessions and group events

  • Offering customer support

  • Ensuring safety (age verification, health precautions)

4.2 Communication

  • Confirmations and reminders

  • Event-related updates

  • Responses to your questions

4.3 Security & safety

  • Preventing unsafe or fraudulent actions

  • Monitoring misuse of services or equipment

4.4 Marketing (only with consent)

  • Optional newsletters

  • Promotions

  • Social media content (only if not objected)

We do not sell, rent or trade your data.

5. Legal basis (Curaçao & international compliance)

Arcane VR processes data based on:

  • Contractual necessity (processing bookings)

  • Legitimate interest (improving services, venue safety)

  • Consent (marketing, photo usage, cookies)

  • Legal obligations (financial/accounting regulations)

While Curaçao does not have GDPR-level legislation, we voluntarily align our practices with international privacy standards.

6. Sharing your data

We only share data with trusted partners when necessary to operate our business:

6.1 Technical partners

  • Website hosting provider

  • Booking system provider

  • Payment processors (e.g. credit card gateways)

  • Email service providers

6.2 Law enforcement or legal obligations

Only if required by law or court order.

We never share your information for advertising by third parties.

7. Cookies & tracking

Our website uses limited cookies:

7.1 Types of cookies

  • Functional cookies (necessary for website operation)

  • Analytics cookies (anonymous visitor statistics)

7.2 No invasive tracking

We do not use cookies for:

  • remarketing

  • behavioral advertising

  • selling data to third parties

Users can disable cookies in their browser if desired.

8. Data retention

We retain personal data only as long as necessary:

  • Booking and invoice data: 7 years (legal requirement)

  • Account or profile information: until deletion request

  • Email/WhatsApp communication: maximum 12 months, unless needed for legal reasons

  • Security logs: up to 12 months

Photos taken for promotional purposes may remain online unless removal is requested.

9. Your rights

Visitors and customers have the following rights:

  • Right to access (request your data)

  • Right to correction

  • Right to deletion (“right to be forgotten”)

  • Right to object to marketing

  • Right to withdraw consent (e.g. photos)

  • Right to request no photo/video use

Requests can be made via:
📧 info@arcanevr.com

10. Data security

We take security seriously. Measures include:

  • Encrypted data transmission (SSL)

  • Secure hosting

  • Limited access to personal data internally

  • Regular backups

  • Secure payment gateways

  • No local storage of sensitive data

11. Minors (children)

We take extra care with data relating to children.

  • Children under 18 require parent/guardian consent.

  • We do not intentionally collect more data from children than necessary.

  • A parent may request correction or deletion at any time.

12. Changes to this policy

We may update this Privacy Policy when necessary.
The newest version will always be available on our website.

13. Contact for questions or complaints

If you have questions or concerns, contact us at:
📧 info@arcanevr.com
📱 +5999 698 8144

If we cannot resolve a complaint, you may contact the relevant supervisory authorities in Curaçao.